Iconnect is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Iconnect delivers support services to millions of customers globally and its services are available on demand. Iconnect recently launched on-ground support services as well, which are currently available across continental USA. With a growing global footprint, Iconnect services are available in the United States, the United Kingdom, Canada, Australia, UAE the GCC, India and Singapore.
Iconnect offers incident based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contact Iconnect including web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, installation and maintenance services for multiple devices, software applications and other products, including PCs, digital cameras, MP3 players, printers, etc. Iconnect also provides support for a range of Apple devices. The customer satisfaction scores of Iconnect are amongst the highest in the technical support industry.
The wide range of service offerings by Iconnect is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Iconnect to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.
Iconnect’s proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of Iconnect Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support.
